Welcome to the Metro Medspa website (www.themetromedspa.com). By accessing and using our website, you agree to comply with and be bound by the following terms of use. If you disagree with any part of these terms, please do not use our website.
Contract: You must sign and agree prior to being added to membership program.
Card on File and Billing: The card on file will be charged on the 1st of each month for membership fees. Membership can be canceled up to 10 days prior to the 1st of the month with written notice to info@themetromedspa.com. If the membership is canceled prior to 12 months, 4 months of membership fees will be applied.
Treatment Eligibility: Treatments will only be performed on the member under contract, and the membership is non-transferrable.
Membership Period: Services cannot be “banked” or carried over from month to month. The membership can be suspended for one month during the 12-month term. After the 12-month membership ends, it will auto-renew unless canceled by the member under contract. Any updates or changes made to the membership will take effect at your renewal.
Respect for Time: We believe in respecting everyone’s time, and we request that you give 48 hours notice if you need to cancel or reschedule your appointment.
Cancellation Fees: Cancellation made less than 48 hours before the scheduled appointment will result in a $50 fee, and same-day cancellations will result in a $100 fee.
Your privacy is important to us. This Privacy Policy is designed to help you understand how Metro Medspa collects, uses, and safeguards your personal information when you visit our website, and interact with our services.
Contact Information:
SOUTH COUNTY: 12608 Lamplighter Square Shopping Center, St. Louis, MO 63128
TOWN AND COUNTRY: 971 Brittany Pkwy Dr, Manchester, MO 63011
Phone: (314) 842-5600
Information We Collect:
Metro Medspa may collect the following information from website visitors and customers:
Security Measures:
We take your privacy seriously and employ security measures to protect your personal information. We do not share this information with anyone, and it is securely stored in our CRM system.
Advertisements and Third-Party Links:
We work with third-party partners, such as Teir3 Media, to display digital ads on our website. These partners may utilize monitoring tools such as Growtox and Patient Now. Please note that these third parties may have their own privacy policies, and we encourage you to review them when interacting with their services.
Cookies:
We use cookies on our website to enhance your online experience. Cookies are small pieces of data that are stored on your computer and help us identify and track visitors. They enable us to analyze how users navigate our website and how long they spend on each page. You can configure your browser to refuse cookies, but this may affect the functionality of certain features on our website.
Privacy Policy Changes:
While most changes will likely be minor, Metro Medspa reserves the right to update and modify our Privacy Policy as needed without notifying users. We recommend checking this page regularly for any changes. Your continued use of our website after any updates to the Privacy Policy will signify your acceptance of these changes.
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at the provided address or phone number.
Metro Medspa reserves the right to update and modify these terms of use without notice. Your continued use of our website after any changes to these terms will signify your acceptance of the modified terms.
If you have any questions or concerns regarding our terms of use or any other policies, please contact us at the provided address or email.
Limited-Time Offers:
Metro Medspa may offer exclusive promotions, discounts, or packages each month (“Monthly Specials”). These offers are available for a limited time only and are subject to change.
Terms & Conditions:
a. Monthly Specials are governed by specific terms outlined in each promotion, available in-store or online.
b. Offers are valid only during the designated promotional period.
c. Participants must meet any eligibility requirements specified in the promotion.
d. Monthly Specials cannot be combined with other discounts or promotions unless explicitly stated.
Redemption:
a. To redeem a Monthly Special, please follow the instructions provided in the corresponding promotion.
b. Offers are valid while supplies last. Metro Medspa reserves the right to limit quantities.
Changes & Cancellations:
a. Metro Medspa reserves the right to modify or cancel Monthly Specials at any time without prior notice.
b. Any changes will not affect services already purchased during the valid promotional period.
Expiration:
Unless otherwise stated, all Monthly Specials must be redeemed within 12 months of the purchase date.
Monthly Updates:
The terms of Monthly Specials may vary from month to month. We recommend reviewing each offer’s terms and conditions prior to purchase or participation.
Final Sale:
All gift card purchases are final. Gift cards are non-refundable and cannot be exchanged for cash, credit, or any other form of payment once the transaction is complete.
Non-Exchangeable:
Gift cards may only be used for services and products offered at Metro Medspa. They cannot be redeemed for cash or used to purchase unrelated goods or services.
Redemption Guidelines:
Gift cards may only be applied toward eligible products and services at Metro Medspa. They are not valid for gratuity and cannot be used at third-party locations.
Remaining Balances:
Any unused balance will remain on the gift card and can be applied to future purchases. Partial refunds or balance transfers are not permitted.
Lost or Stolen Cards:
Gift cards should be treated like cash. Metro Medspa is not responsible for lost, stolen, or damaged cards, and replacements will not be issued.
No Expiration:
Metro Medspa gift cards do not expire and may be used at any time, unless otherwise specified at the time of purchase.
Terms Acceptance:
By purchasing or using a Metro Medspa gift card, you agree to abide by these terms and conditions. These policies are in place to promote fairness and transparency for all gift card transactions.
Final Sale Policy: All pre-paid services, service packages, and redeemed services are final sale and non-refundable. Once payment is complete, no refunds will be issued for unused, partially used, or redeemed services.
Non-Transferable: Pre-paid service packages, credits, and redeemed services cannot be transferred to another client or used by anyone other than the original purchaser.
Satisfaction Policy: While we strive to provide excellent results and satisfaction, we do not offer refunds on services already rendered (redeemed services). If you are unsatisfied with your results, our team will work with you to discuss appropriate solutions or follow-up treatments, as needed.
Expiration Policy: Pre-paid services and packages must be redeemed within the specified timeframe outlined at the time of purchase. Expired services or packages cannot be refunded, exchanged, or extended unless otherwise agreed upon in writing.
Usage: Pre-paid service packages may only be used for the specific treatments or services included in the package. They cannot be exchanged for other services, products, or cash.
No Partial Refunds or Adjustments: Unused, partially used, or redeemed services within a pre-paid package cannot be refunded, prorated, or applied toward other treatments or products.
Agreement: By purchasing pre-paid services, service packages, or receiving services at Metro Medspa, the purchaser acknowledges and agrees to these terms and conditions. These policies ensure fairness and consistency in service delivery for all clients.
No Refunds: Metro Medspa does not offer refunds for services or membership fees.
Store Credit Consideration: a. In certain circumstances, Metro Medspa may, at its sole discretion, consider providing store credit for unused services or membership fees.
b. Requests for store credit must be submitted in writing to info@themetromedspa.com, outlining the reason for the request.
c. Metro Medspa will review each request on a case-by-case basis and may choose to offer store credit as an alternative to a refund.
Conditions for Store Credit: a. Store credit, if granted, can be used toward future services at Metro Medspa.
b. Store credit is non-transferable and cannot be exchanged for cash.
c. The decision to grant store credit is at the discretion of Metro Medspa and is not guaranteed.
Exceptions: a. No store credit will be provided for Monthly Specials, which are non-refundable.
b. Store credit will not be issued for services already rendered.
Notification: You will be notified of the decision regarding your store credit request via the email provided in your request.
Contact Us: If you have questions or need further clarification regarding our refund policy, please contact us at info@themetromedspa.com.